Terms and Conditions

MYBESTFLY INC. is a New York-registered company providing an online flight-booking platform for individual travelers.

MYBESTFLY INC. is part of the travel business operated by its parent agency, Global Tours and Travel Inc. Global Tours and Travel Inc. is an established travel agency that holds IATA and ARC accreditation and provides the travel-industry experience, ticketing support, and operational infrastructure behind the platform.

MYBESTFLY INC. was created to extend those travel services directly to individual customers through an online B2C flight-booking platform.

Through mybestfly.com, travelers can search for flights, compare available fares, make reservations, purchase airline tickets, and receive booking-related customer support.

MYBESTFLY INC. is not an airline and does not operate aircraft. Airline transportation is provided by independent airlines and is subject to each airline's conditions of carriage, fare rules, schedules, baggage policies, and other applicable terms.

Throughout these Terms, “we,” “us,” and “our” refer to MYBESTFLY INC.

You must be at least 18 years old and legally capable of entering into a binding agreement to make a booking through MYBESTFLY INC.

You may make a booking for yourself or for another traveler if you have permission to provide that person's information and make travel arrangements on their behalf.

If you make a booking for another traveler, you are responsible for ensuring that the traveler receives the booking details, applicable fare conditions, airline rules, and relevant information contained in these Terms.

Flight schedules, fares, seat availability, baggage information, and other travel details displayed on mybestfly.com are based on information received from airlines, reservation systems, and other travel-service providers.

MYBESTFLY INC. takes reasonable steps to display this information accurately. However, airline fares and seat availability can change at any time.

A fare displayed in search results is not guaranteed until the booking has been completed and the airline ticket has been issued.

Search results may change depending on factors including travel dates, passenger type, cabin class, fare availability, airline rules, taxes, and booking conditions.

Submitting passenger information or payment does not by itself confirm that an airline ticket has been issued.

A booking may go through several stages, including

• fare selection
• passenger information submission
• payment authorization
• airline confirmation
• ticket issuance

Your booking is considered ticketed when an e-ticket number or other final ticket confirmation has been issued.

After receiving your confirmation, you should review the booking carefully.

Please check

• passenger name
• origin and destination
• travel dates
• flight numbers
• departure and arrival times
• cabin class
• baggage allowance
• ticket status

If you notice an error, contact MYBESTFLY INC. immediately.

Some airlines place restrictions on name corrections, date changes, or other modifications after ticket issuance. Additional charges may apply.

You are responsible for providing complete and accurate traveler information.

The passenger name should match the passport or other travel document that will be used for the journey.

Incorrect names, dates of birth, passport details, nationality information, or other traveler information may result in

• additional fees
• ticket cancellation
• denied boarding
• inability to travel
• the need to purchase a new ticket

MYBESTFLY INC. is not responsible for problems caused by incorrect information provided by the customer, except where the problem results from an error made by MYBESTFLY INC.

The total price of a flight may include the base airfare, applicable taxes, airline-imposed charges, and other amounts associated with the ticket.

You should review the price and booking conditions shown before completing payment.

Depending on the airline and fare, additional charges may apply for services including

• checked baggage
• additional baggage
• seat selection
• meals
• priority services
• airport services
• ticket changes
• cancellations
• other optional airline services

Any MYBESTFLY INC. service or processing fee that applies to a transaction should be disclosed before payment or when a post-booking service is requested.

Airline fares may change until the ticket has been issued.

MYBESTFLY INC. takes reasonable steps to provide accurate fares and booking information. However, technical problems, system errors, airline data errors, or incorrect fare feeds may occasionally cause an incorrect price or booking condition to appear.

If a material pricing or system error is identified before ticket issuance, MYBESTFLY INC. may contact you and offer the option to

• continue the booking at the corrected fare, or
• cancel the booking request and receive a refund of any amount collected for the unissued ticket

MYBESTFLY INC. is not required to issue a ticket at an obviously incorrect fare where the fare resulted from a technical or system error and the airline or applicable booking rules do not permit ticket issuance.

Nothing in this section limits any consumer right that cannot legally be waived.

MYBESTFLY INC. may offer different payment methods depending on the customer's location, booking type, and available payment services.

Payment methods may include:

• credit or debit cards
• bank transfers
• mobile payment services
• EMI or installment options through eligible providers
• other approved payment methods

Payments may be processed through banks, payment gateways, payment processors, or other authorized service providers.

When you submit payment, you authorize the applicable amount to be charged or collected for your booking. Some transactions may require additional verification before ticket issuance, and a booking may remain pending until the payment has been successfully verified.

You are responsible for providing valid payment information and confirming that you are authorized to use the selected payment method.

MYBESTFLY INC. does not directly provide EMI or installment financing. Where an EMI option is available, it is provided by the applicable payment gateway, bank, or financial institution and is subject to their eligibility requirements, interest rates, fees, installment terms, and approval conditions.

MYBESTFLY INC. does not control EMI approval or financing terms. Any EMI-related adjustment following a cancellation or refund will be handled by the relevant bank, financial institution, or payment provider according to their terms.

For available EMI options, eligible banks or cards, and applicable conditions, please review our EMI Information Page.

If a payment fails, is reversed, cannot be verified, or is identified as potentially fraudulent, MYBESTFLY INC. may place the booking on hold, request additional verification, or cancel the transaction where permitted by law.

Chargebacks and Payment Disputes

If you believe a booking-related charge is incorrect, duplicated, or unauthorized, please contact MYBESTFLY INC. promptly so we can review the transaction.

Customers should not knowingly use a chargeback or payment dispute solely to avoid valid airline fare rules, cancellation penalties, service fees, fare differences, or other legitimate charges.

A chargeback does not automatically cancel an airline booking or ticket. MYBESTFLY INC. may provide relevant booking, ticketing, payment, authorization, and communication records to the applicable bank, card issuer, payment processor, airline, or other relevant party when responding to a dispute.

Nothing in this section limits your right to dispute an unauthorized, fraudulent, duplicate, incorrect, or otherwise legally disputable transaction under applicable law.

Every airline ticket is subject to the fare rules established by the airline.

Before purchasing a ticket, you should review the restrictions and conditions associated with the selected fare.

Depending on the fare, these rules may cover

• whether the ticket is refundable
• cancellation penalties
• change penalties
• fare differences
• no-show rules
• ticket validity
• baggage allowance
• advance-purchase requirements
• minimum or maximum stay conditions
• route-change restrictions

Lower-priced fares often have more restrictive change and cancellation conditions.

If you need help understanding a fare condition before booking, please contact MYBESTFLY INC.

If you request a change to your travel date, flight, route, cabin class, or other booking details, the change will be subject to airline fare rules and seat availability.

You may be required to pay

• an airline change penalty
• any difference between the original and new fare
• additional taxes or charges
• an applicable MYBESTFLY INC. service fee

Submitting a request does not guarantee that the change can be completed.

A change is confirmed only after MYBESTFLY INC. or the airline issues confirmation of the updated booking or ticket.

If you choose to cancel a booking, your eligibility for a refund will depend on

• the airline's fare rules
• the type of ticket purchased
• the timing of the cancellation
• applicable airline penalties
• applicable law

Some fares may be fully refundable, partially refundable, or non-refundable.

Airline penalties and any applicable disclosed service charges may be deducted from a voluntary refund where permitted.

For more information, please review the Refund Policy.

Nothing in these Terms limits a refund right provided by applicable law.

Airlines may change flight schedules, departure times, arrival times, aircraft, routes, connections, or other parts of an itinerary.

Airlines may also cancel flights.

These decisions are generally controlled by the airline and are outside the direct control of MYBESTFLY INC.

When MYBESTFLY INC. receives a schedule-change or cancellation notice relating to your booking, we will make reasonable efforts to notify you using the contact information provided with your reservation.

You are responsible for keeping your contact details accurate and checking your flight status before travel.

Depending on the circumstances, the airline may provide

• an alternative flight
• rebooking
• travel credit
• a refund
• another available option

For flights to, from, or within the United States, passengers may have additional refund rights when an airline cancels a flight or makes a significant schedule change and the traveler does not accept the alternative offered.

Where applicable law provides a mandatory refund or other passenger right, that legal right will apply even if the airline fare is otherwise described as non-refundable.

Refund eligibility depends on several factors, including

• the reason for the refund
• airline fare rules
• whether the cancellation is voluntary or airline-initiated
• the original payment method
• the airline or payment party involved in the transaction
• applicable consumer-protection law

A voluntary cancellation may be handled differently from a refund resulting from an airline cancellation or qualifying schedule change.

Where applicable law requires a specific refund method or processing period, MYBESTFLY INC. will follow that requirement when MYBESTFLY INC. is responsible for issuing the refund.

For complete details, please review the Refund Policy.

Some bookings may qualify for a 24-hour cancellation or reservation-hold option.

Eligibility may depend on

• the airline
• the fare type
• how the ticket was purchased
• when the ticket was purchased
• the scheduled departure date
• applicable law

The U.S. airline 24-hour reservation rule does not automatically apply to every ticket purchased through a travel agency or online travel agency.

If a 24-hour cancellation option is available for your booking, the applicable conditions will be confirmed through the booking process or by the MYBESTFLY INC. support team.

If you need to cancel a recently purchased ticket, contact MYBESTFLY INC. as soon as possible.

A passenger may be treated as a no-show if they fail to check in, board the scheduled flight, or cancel within the period required by the airline.

A no-show may result in the loss of all or part of the ticket value.

It may also affect any remaining flights included in the same itinerary.

The exact consequences depend on the airline and the fare rules attached to the ticket.

Some tickets may still have refundable taxes or remaining value after a no-show.

Any refund will be handled according to the applicable fare rules and law.

If you believe you may miss a flight, contact MYBESTFLY INC. or the airline as soon as possible.

Travelers are responsible for making sure they meet the entry, transit, immigration, health, and travel-document requirements for their journey.

Depending on the itinerary, requirements may include

• a valid passport
• minimum passport validity
• visas
• transit visas
• residence permits
• return or onward travel documents
• vaccination or health documentation
• other documents required by airlines or government authorities

Requirements may vary depending on nationality, destination, transit country, travel history, and individual circumstances.

MYBESTFLY INC. may provide general travel information for convenience, but travelers should verify official requirements with the relevant embassy, consulate, immigration authority, airline, or government agency.

MYBESTFLY INC. is not responsible for denied boarding or denied entry caused by a traveler's failure to meet official travel requirements, except where applicable law provides otherwise.

Passengers are responsible for allowing sufficient time for check-in, baggage drop, security screening, immigration procedures, and boarding.

For international travel, passengers are generally advised to arrive at the airport at least 3 hours before scheduled departure, while domestic travel may require less time. Travelers should always follow the applicable airline's and airport's recommended check-in and boarding times.

Missing a check-in or boarding deadline may result in the passenger being treated as a no-show.

Travelers should confirm their flight schedule, terminal, and airport information before leaving for the airport.

Passengers are also responsible for following airline and airport rules regarding baggage, prohibited items, dangerous goods, conduct, and other travel requirements.

Baggage allowances and baggage fees are determined mainly by the airline, route, fare type, cabin class, and ticket conditions.

Any baggage information displayed by MYBESTFLY INC. is provided to help travelers understand their booking but remains subject to the airline's final baggage rules.

Airlines may change baggage allowances or charges according to their own policies.

Travelers should review their ticket details and airline baggage rules before departure.

Optional services may include

• seat selection
• additional baggage
• meals
• lounge access
• priority boarding
• special assistance
• other airline extras

These services may be provided directly by the airline and may be subject to separate conditions.

If an airline does not provide an optional service that was purchased, refund eligibility may depend on the airline's policy and applicable law.

Travel may be affected by events outside the reasonable control of MYBESTFLY INC.

These events may include

• severe weather
• natural disasters
• airport closures
• strikes
• air-traffic restrictions
• government actions
• public-health events
• security incidents
• airline operational problems
• other unexpected disruptions

MYBESTFLY INC. will make reasonable efforts to assist travelers with available rebooking, airline, or refund options.

However, MYBESTFLY INC. cannot control airline operations or guarantee that an airline will provide a particular alternative.

Nothing in this section removes rights provided by applicable law.

Users must provide accurate booking and payment information and comply with applicable airline fare rules, booking conditions, ticketing requirements, and MYBESTFLY INC. policies.

You may not use MYBESTFLY INC. services to:

• make fraudulent, fake, misleading, speculative, or unauthorized bookings
• use payment information without authorization
• provide false or inaccurate passenger, booking, or payment information
• misuse fares, promotions, or booking systems
• violate airline fare rules, booking policies, or ticketing requirements
• interfere with website security or attempt unauthorized system access
• engage in unlawful, abusive, or deceptive activity

MYBESTFLY INC. may review, hold, suspend, or cancel a booking where there is reasonable concern about fraud, unauthorized activity, false information, policy violation, or security risk.

Where necessary, MYBESTFLY INC. may also restrict, suspend, or lock the related account, subject to applicable law.

Any cancellation, refund, penalty, service fee, or other applicable charge will be handled according to the relevant airline rules, MYBESTFLY INC. policies, the Refund Policy, and applicable law.

If you create an account with MYBESTFLY INC., you are responsible for keeping your login information confidential.

Please contact MYBESTFLY INC. if you believe your account has been accessed without authorization.

MYBESTFLY INC. may temporarily restrict an account where reasonably necessary to protect the account holder, other customers, MYBESTFLY INC., or our service providers from fraud or security threats.

When you make a booking, MYBESTFLY INC. may contact you regarding

• booking confirmation
• ticket issuance
• payment
• schedule changes
• cancellations
• refund requests
• customer-service matters
• other information necessary to manage your booking

These booking-related communications are considered service communications.

If you separately agree to receive promotional email or SMS messages, you may withdraw your marketing consent using the unsubscribe or opt-out method provided.

Consent to receive promotional messages is not required to purchase a ticket.

MYBESTFLY INC. may process personal information in connection with flight searches, reservations, ticketing, payments, customer service, website security, analytics, and other activities related to its services.

The Privacy Policy explains

• what information is collected
• how the information is used
• when information may be shared
• how long information may be retained
• how international transfers may occur
• what privacy rights may be available

The use of cookies and similar technologies on mybestfly.com is explained separately in the Cookie Policy.

Airlines and other service providers involved in a booking are independent businesses.

Their services may be governed by their own

• conditions of carriage
• fare rules
• baggage policies
• refund rules
• privacy policies
• terms and conditions

MYBESTFLY INC. is responsible for the services MYBESTFLY INC. agrees to provide.

However, MYBESTFLY INC. does not control an airline's aircraft, operational decisions, schedules, airport services, onboard services, staffing, or flight operations.

Nothing in these Terms removes any responsibility that applicable law places on MYBESTFLY INC.

Relationship With Airline Terms and Fare Rules

These Terms govern your use of MYBESTFLY INC.'s website, booking platform, and services. Air transportation is provided by the applicable airline and is separately governed by that airline's conditions of carriage, fare rules, baggage policies, and other applicable terms.

If there is a conflict concerning airline-controlled matters such as transportation services, ticket restrictions, baggage, schedules, or flight operations, the applicable airline terms and fare rules will generally apply, subject to applicable law.

These Terms continue to govern the services provided directly by MYBESTFLY INC. Nothing in this section limits any right or remedy available to a customer under applicable law.

MYBESTFLY INC. works to keep mybestfly.com available and functioning properly.

However, booking systems, airline systems, payment systems, and websites may occasionally experience

• maintenance
• outages
• delays
• technical problems
• third-party service failures

MYBESTFLY INC. does not guarantee uninterrupted availability of the website.

Where information is received from an airline or another third party, that information may change without advance notice.

These limitations do not affect obligations that cannot legally be excluded.

To the maximum extent permitted by applicable law, MYBESTFLY INC. will not be responsible for losses caused solely by circumstances outside its reasonable control.

These circumstances may include

• airline operational decisions
• flight disruptions
• airport closures
• severe weather
• government action
• immigration decisions
• a traveler's failure to meet travel-document requirements

MYBESTFLY INC. remains responsible for its own obligations where liability cannot legally be excluded or limited.

Nothing in these Terms excludes or limits any mandatory consumer right, refund obligation, or other liability that cannot legally be waived.

The content and materials available through mybestfly.com, including website text, graphics, branding, design, software, and other materials, may be owned by MYBESTFLY INC. or its licensors.

You may use the website for legitimate personal travel-booking purposes.

Unless permitted by law or authorized in writing, you may not

• reproduce
• republish
• distribute
• commercially exploit
• reverse engineer
• misuse

protected MYBESTFLY INC. website content or technology.

mybestfly.com may contain links to websites operated by airlines, payment providers, government agencies, travel resources, or other third parties.

MYBESTFLY INC. does not control these third-party websites.

A link from mybestfly.com does not mean that MYBESTFLY INC. is responsible for the content, services, security, or privacy practices of the linked website.

Third-party websites operate under their own terms and policies.

MYBESTFLY INC. may update these Terms when its services, business practices, legal obligations, or regulatory requirements change.

The latest version will be published on this page with an updated revision date.

Material changes will apply from the effective date of the updated Terms.

Changes will not remove rights that already apply to a completed transaction where doing so would be prohibited by law.

These Terms are governed by the applicable laws of the State of New York and applicable federal laws of the United States, except where mandatory consumer-protection laws or other applicable laws provide rights that cannot legally be waived.

If you have a concern about a booking or a service provided by MYBESTFLY INC., please contact our customer-support team first.

MYBESTFLY INC. will make reasonable efforts to review and resolve the matter.

If a dispute cannot be resolved directly, either party may pursue available remedies before a court or other competent authority as permitted by applicable law.

Nothing in these Terms prevents a customer from contacting an airline, payment provider, regulatory authority, consumer-protection authority, or other government body where the customer has a legal right to do so.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

If MYBESTFLY INC. does not immediately enforce a provision of these Terms, this does not mean MYBESTFLY INC. permanently gives up the right to enforce that provision later.

If you have questions about these Terms or need help with a booking, please contact MYBESTFLY INC.