Refund Policy

Whether you are eligible for a refund depends on several factors, including the fare purchased, the airline's rules, the reason for cancellation, whether any part of the ticket has already been used, and any rights provided by applicable law.

Tickets may generally fall into one of the following categories.

Refundable fares may allow a full or partial refund, subject to the fare conditions and any applicable charges.

Partially refundable fares may allow a refund after airline penalties, used ticket value, or other applicable deductions.

Non-refundable fares generally do not allow a refund when the traveler voluntarily cancels. However, certain taxes, fees, airline credits, or other amounts may still be refundable depending on the fare rules and applicable law.

A ticket described as non-refundable may still qualify for a refund when an airline cancels or significantly changes a flight and applicable law gives the passenger a refund right.

A voluntary cancellation occurs when you decide not to travel even though the scheduled flight remains available.

Refund eligibility in this situation depends primarily on the fare rules attached to your ticket.

If your fare permits a refund, deductions may include airline cancellation penalties, the value of any portion of the ticket already used, fare-rule deductions, and any disclosed MYBESTFLY INC. service fee that is permitted to be retained.

Some fares may instead allow a travel credit or future-use value rather than a cash refund.

Before cancelling, you should contact MYBESTFLY INC. Our support team can review the applicable fare conditions and explain the available options.

If an airline cancels your flight, the options available to you may include rebooking, alternative transportation, a travel credit, or a refund.

For flights covered by U.S. Department of Transportation refund requirements, a passenger is entitled to a refund when the airline cancels the flight and the passenger does not accept the alternative transportation, travel credit, voucher, or other compensation offered.

The refund obligations of MYBESTFLY INC. may depend on whether MYBESTFLY INC., the airline, or another ticketing party was the merchant of record for the transaction.

The merchant of record is generally the entity shown on your credit card, debit card, bank, or other payment statement for the airfare purchase.

Where MYBESTFLY INC. is responsible for issuing a refund under applicable law, we will process the refund according to the required method and timeframe.

An airline may change a flight after you have booked it.

For flights to, from, or within the United States, certain changes may qualify as a significant change under U.S. Department of Transportation rules.

These can include situations where an airline

• moves the scheduled departure three hours or more earlier for a domestic itinerary
• moves the scheduled departure six hours or more earlier for an international itinerary
• causes arrival to be three hours or more later for a domestic itinerary
• causes arrival to be six hours or more later for an international itinerary
• changes the origin or destination airport
• adds additional connection points
• involuntarily downgrades the passenger to a lower class of service
• changes the connecting airport for a passenger with a disability
• substitutes an aircraft in a way that makes a required accessibility feature unavailable to a passenger with a disability

If a covered flight is significantly changed and you choose not to accept the changed itinerary, rebooking, travel credit, voucher, or other alternative compensation, you may be entitled to a refund under applicable law.

Airlines may also provide more generous refund options than the minimum required by law.

Refund timing depends on the reason for the refund, the payment method, the airline, who is responsible for issuing the refund, and applicable law.

For covered U.S. airfare refunds where MYBESTFLY INC. has the legal responsibility to issue the refund as the merchant of record, refunds will be processed within the timeframe required by U.S. Department of Transportation rules.

This generally means

• within 7 business days after the refund becomes due for credit card purchases
• within 20 calendar days after the refund becomes due for cash, check, debit card, or other forms of payment

For other refunds that are subject to airline approval or are not governed by a specific statutory timeframe, the processing period may vary.

After MYBESTFLY INC. processes a refund, your bank, card issuer, mobile-payment provider, or other financial institution may require additional time before the amount appears in your account.

Refunds Received from Airlines or Other Suppliers

Where an airline or other travel supplier returns refundable funds to MYBESTFLY INC. for a customer booking, MYBESTFLY INC. will process the amount due to the customer according to applicable law, the relevant fare rules, the original payment arrangement, and any lawful deductions previously disclosed to the customer.

Processing may depend on when MYBESTFLY INC. receives the cleared funds from the airline or supplier. However, this does not extend any refund deadline that MYBESTFLY INC. is legally required to meet.

Where required by applicable law, an eligible refund will be returned to the original form of payment.

For example, a payment made by credit card would normally be refunded to that credit card.

A travel credit, voucher, or other alternative may be offered when permitted. Where a cash or original-form-of-payment refund is legally required, MYBESTFLY INC. will not substitute a voucher or credit unless the traveler affirmatively agrees to receive the alternative.

In some cases, the airline or another payment party may be responsible for issuing the refund directly.

MYBESTFLY INC. will explain the appropriate process based on the booking and payment arrangement.

The amount refunded depends on the circumstances.

For an eligible voluntary cancellation, the refund may be reduced by airline penalties, the value of any travel already used, fare-rule deductions, and applicable disclosed service charges.

For refunds required because of a covered airline cancellation or significant change, the amount will be determined according to applicable law.

For covered U.S. airfare refunds, the refundable airfare generally includes the unused ticket price together with applicable government-imposed taxes and mandatory airline-imposed charges, subject to any portion of transportation already used.

Some MYBESTFLY INC. services may involve a disclosed service or processing fee.

Whether a service fee is refundable depends on the nature of the fee, the service already provided, the circumstances of the cancellation, and applicable law.

Any fee that MYBESTFLY INC. intends to treat as non-refundable should be clearly disclosed before the customer completes the relevant transaction.

Nothing in this policy allows MYBESTFLY INC. to retain a fee where applicable law requires it to be refunded.

A traveler may be considered a no-show if they fail to check in, board their scheduled flight, or cancel within the period required by the airline.

A no-show may cause all or part of the ticket value to be lost and may also cause the airline to cancel remaining segments in the itinerary.

However, MYBESTFLY INC. does not apply a blanket rule that every no-show receives no refund.

Depending on the ticket and airline rules, a no-show booking may still contain refundable taxes, residual ticket value, or other refundable amounts.

Any refund will be determined according to the applicable airline fare rules and law.

If you believe you may miss your flight, contact MYBESTFLY INC. or the airline as soon as possible.

If part of your itinerary has already been used, any refund for the unused portion will depend on the airline's fare calculation, ticket rules, and applicable law.

The refundable amount may not simply equal the original ticket price divided by the number of unused flights.

Airlines may recalculate the value of the journey already taken before determining any remaining refundable amount.

Some bookings may qualify for cancellation within 24 hours of purchase.

Eligibility depends on factors such as the airline, fare rules, booking method, departure date, and applicable law.

The U.S. airline 24-hour reservation requirement does not automatically apply to every ticket purchased through a travel agency or online travel agency.

If MYBESTFLY INC. or the applicable airline provides a 24-hour cancellation option for your booking, the conditions of that option will apply.

If you wish to cancel shortly after purchasing a ticket, contact MYBESTFLY INC. as soon as possible.

In some circumstances, an airline may offer a travel credit, voucher, or future-use ticket value instead of a refund.

Credits and vouchers may have restrictions involving

• expiration dates
• eligible travelers
• routes or destinations
• airline restrictions
• fare differences
• transferability
• rebooking requirements

You should review the applicable conditions before accepting a credit or voucher.

Where applicable law gives you the right to a refund in the original form of payment, accepting an alternative such as a voucher may affect the refund options available afterward.

MYBESTFLY INC. will not represent a voucher or travel credit as your only option where applicable law requires that a refund option also be offered.

Refunds for baggage fees, seat selection, Wi-Fi, meals, lounge services, and other optional airline services may be subject to separate airline rules.

For flights covered by U.S. Department of Transportation requirements, passengers may be entitled to a refund when a paid baggage or optional airline service is not provided as required. The applicable airline is responsible for issuing eligible refunds for these services.

MYBESTFLY INC. can assist customers in identifying the appropriate airline refund process where possible.

If you believe you were charged more than once or charged an incorrect amount, please contact MYBESTFLY INC. promptly.

Provide your booking information and relevant payment details so the transaction can be reviewed.

Do not send complete card numbers, passwords, PINs, or other sensitive authentication information by email or messaging services.

If an incorrect charge is confirmed, MYBESTFLY INC. will work with the relevant payment provider or other responsible party to correct the transaction.

To request a refund or check whether your ticket is refundable, contact MYBESTFLY INC. customer support and provide:

• Booking Reference or PNR
• Ticket Number, if available
• Passenger Name
• Flight and Travel Date
• Reason for the Refund
• Contact Email or Phone Number

Please do not send full credit-card numbers, passwords, PINs, or other sensitive authentication information by email or messaging services.

Our team will review your request under the applicable airline fare rules, booking conditions, payment arrangement, and legal requirements.

Submitting a refund request does not automatically mean that a voluntary cancellation qualifies for a refund.

Where a refund right is mandatory under applicable law, that right will not be limited by a conflicting airline fare rule.

If MYBESTFLY INC. is handling your refund, you may contact our support team for an update.

Some refunds require communication with the airline or another travel-service or payment provider before MYBESTFLY INC. can complete the process.

If another party is responsible for issuing the refund, MYBESTFLY INC. may direct you to that party or assist with the appropriate process where possible.

If you have a concern about a charge, refund, or booking, we encourage you to contact MYBESTFLY INC. first so that we can review the issue.

Filing a chargeback or payment dispute does not automatically cancel a booking, airline ticket, or contractual obligation.

Once a payment dispute has been opened, MYBESTFLY INC. may need to communicate with the payment provider before taking further action on the same transaction.

Nothing in this section limits your right to dispute an unauthorized or incorrect transaction with your financial institution or exercise any other right available under applicable law.

MYBESTFLY INC. may update this Refund Policy when airline practices, payment processes, services, or legal requirements change.

The latest version will be published on mybestfly.com with an updated revision date.

Changes to this policy will not remove refund rights that already apply to a completed booking where doing so would be prohibited by law.

If you need assistance with a cancellation or refund, please contact MYBESTFLY INC.